casinoguidez.com is committed to providing its users with a clear and reliable service through its website. As we are an affiliate of UK-licensed gambling providers, all complaints regarding gaming, payments, accounts, and bonuses will be handled directly by the respective licensed operator. This complaint and dispute resolution procedure applies only to the casinoguidez.com website and its content (e.g., links, information, technical problems).

We believe in open communication and strive to resolve all issues related to our site quickly and fairly. All gambling-related disputes will be resolved solely by the licensed operator in accordance with its rules and supervision.

1. Filing a Complaint

You can file a complaint about the following matters related to casinoguidez.com:

• Website functionality (e.g., broken links or incorrect information)
• Content errors or omissions
• Privacy concerns on the site

Note: All complaints related to gaming, payments, bonuses, or your account with a UK-licensed operator should be submitted directly to that operator through their official channels.

1.1 Contact Information for casinoguidez.com Complaints

• By email: [email protected]
• In writing: casinoguidez.com, Complaints Department, Vimmelskaftet 42A, Copenhagen K, Capital Region of Denmark, 1161, Denmark

2. Processing Times

We will handle all complaints regarding casinoguidez.com within the following timeframe:

• Confirmation of receipt: 1–2 business days
• Initial assessment: 3–5 business days
• Final response: maximum 30 days

All complaints related to UK-licensed operators’ services will be handled exclusively by the operator in accordance with their rules and legal requirements.

3. Escalation Process

If you are not satisfied with the resolution regarding casinoguidez.com, you can request a retrial by email. Disputes related to gaming (e.g., payments, bonuses, account suspension) should always be escalated directly to the UK-licensed operator and, if necessary, to the UK Gambling Commission.

4. Your Rights

In the event of a complaint regarding casinoguidez.com, you have the right to:

• Receive information about the status of the complaint
• Provide additional information during processing
• Request correction of inaccurate information

All rights regarding game accounts, money transfers, or operator terms and conditions belong exclusively to the respective UK-licensed operator.

5. Contact Information

casinoguidez.com
Complaints Department – applies to the website only
Email: [email protected]

Note: All complaints regarding UK-licensed operators’ games, payments, bonuses, or accounts will be handled exclusively by the operator in accordance with their rules and legal requirements.